Privacy Policy

Last updated: June 22, 2026

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, request a delivery, or contact support. This includes name, email address, phone number, and location data.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send notifications, and comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We share information with drivers to fulfil deliveries, and with third-party services strictly necessary to operate the platform (payment processors, push notification providers).

4. Data Retention

We retain your account data for as long as your account is active. You may request deletion at any time by contacting support.

Privacy Contact

For questions, concerns, complaints, requests for access or correction, account deletion requests, or other inquiries concerning your personal information, please contact:

ShipX Inc.
Website: shipx.app
Email: support@shipx.app
Phone: +1-416-799-2867

Please include “Privacy Request – ShipX” in the subject line when contacting us by email regarding your personal information.

17. General Contact Information

For general questions regarding ShipX, the ShipX mobile application, delivery services, or this Privacy Policy:

ShipX Inc.
Website: shipx.app
Email: support@shipx.app
Phone: +1-416-799-2867

© 2026 ShipX Inc. All rights reserved.

Location Data (Drivers)

If you use SHIP-X as a driver and set your status to Online, this app collects location data to enable nearby delivery requests even when the app is closed or not in use.

We use that location only to match you with nearby orders and to keep your Online status accurate for dispatch. A persistent notification remains visible while background location is active. Going Offline stops background location sharing. We do not sell location data and we do not use it for advertising.